BOX OFFICE| FAQ
Frequently asked questions about ticketing for OperaDelaware events
Monday - Friday, 9 am - 5 pm
HOW TO BUY TICKETS
Online: Buy online and select your own seats, starting on August 1, 2018. All online orders will be confirmed via e-mail. If you do not receive an email with your order number, please call (302) 442-7807.
By Phone: Call (302) 442-7807, Monday through Friday, 9 am to 5 pm except holidays. Note: The box office is closed the week between Christmas Day and New Year’s Day.
In Person / At the Door: Tickets can be purchased at the venue of any given performance one hour before curtain, subject to availability.
TICKET PACKAGES & DISCOUNTS
Performance Packages: Stay tuned for details on ticket package deals for our 2018-19 Season (on sale August 1). Donors at the $350 level or above will be invited to a special presale beginning July 11. Make your gift today by clicking here.
Veterans/Active Military: 10% savings for veterans/active military members and their families; Ticket orders must be made over the phone at (302) 442-7807 or at the venue one hour before curtain. Must present a valid military ID when picking up tickets at Will Call. Subject to availability. This offer cannot be combined with other discounts.
College Students: $15 tickets; Ticket orders must be made over the phone at (302) 442-7807 or at the venue one hour before curtain. Students must show valid student ID when picking up their tickets at Will Call. Limited to 2 tickets per performance. Subject to availability and may apply to certain seating sections.
Children/Youth: Children 17 years old and younger receive 50% off. Children must be accompanied by at least one adult. All patrons, regardless of age, must have a ticket to enter any OperaDelaware venue. These orders must be made over the phone at (302) 442-7807 or at the venue in person one hour before curtain. This discount is subject to availability and may only apply to certain seating sections.
Senior Citizens: 10% savings for senior citizens; Ticket orders must be made over the phone at (302) 442-7807 or at the venue one hour before the show. This offer cannot be combined with other discounts.
Groups of 10 or more receive a group discount in addition to other benefits. For more information, e-mail email@example.com.
Follow signs in the venue lobby and at the box office to the Will Call area. To claim tickets held at Will Call, please present your photo ID to the ticket agent on duty. Please note: If you order tickets to multiple performances and select “Will Call” as the delivery method, you will have to pick up the tickets at each performance. If you want to receive all your tickets at once, please choose the “E-mail” or “Mail” delivery methods.
All tickets purchased to OperaDelaware events are final. There are no cancellations or refunds. Tickets must be paid in full at the time of purchase, and no unpaid seats will be held.
Tickets may be exchanged for a $5 fee per ticket. Patrons who purchased ticket packages are allowed free exchanges (some restrictions apply) with a minimum of 48 hours notice. Subject to availability and always at management’s discretion. No refunds are given for exchanges into lower-priced tickets.
Tickets purchased may be donated back to OperaDelaware as a tax-deductible contribution. Ticket donations must be made no later than 30 minutes prior to the performance. Only unused tickets may be submitted for donation. We will provide you with documentation regarding your tax-deductible gift. Please note: Ticket exchanges and donations are not applicable after performances begin.
OperaDelaware is not responsible for lost or stolen tickets. Lost or stolen tickets may be reprinted by calling the OperaDelaware Box Office at (302) 442-7807.
Seats are grouped by odd and even numbers depending on their location in the theater. For example, seats 1, 3, 5, 7, 9 are together and seats 2, 4, 6, 8, and 10 are together.
Some performances may restrict late seating. Usually, late comers will be required to wait in the back for a predetermined interval before they are allowed to take their seats. Other performances may restrict late seating until intermission. This determination is always at the house management’s discretion and patrons are encouraged to arrive early.
VENUE SEATING &
LATE SEATING POLICY
All of OperaDelaware’s venues have designated wheelchair accessible seating that is reserved specifically for those needing such accommodations. To request accessible seating, please call (302) 442-7807.
- The box office will open one hour prior to curtain.
- Patrons arriving late will be seated at the house manager’s discretion; some performances may restrict late seating.
- Program, artists, prices, and venues are subject to change without notice.
- Tickets for sold-out performances may be available at the door on a first-come, first-served basis.
- Video and photography is strictly prohibited during all performances.
Please contact us -- we are happy to help! Call (302) 442-7807 or email us at firstname.lastname@example.org.